FAQ

Everything you need to know about Rio360

Find answers about the platform, businesses, events, tourism and our community.

01

About Rio360

Get to know our platform and everything you can find.

What is Rio360?

Rio360 is a digital platform created to discover and connect with the best of Riosucio, Caldas. Here you can find businesses, restaurants, cafés, services, tourist sites, events and different experiences of the municipality.

Is Rio360 just a business directory?

No. Rio360 aims to be a digital ecosystem of Riosucio. In addition to businesses, the platform will have events, tourist sites, maps, local content and other tools to help residents and visitors to discover the municipality.

What can I find on Rio360?

You can find information about:

  • 🏪 Businesses and shops
  • 🍽️ Restaurants
  • ☕ Cafés and bakeries
  • 💪 Fitness and wellness
  • 💇 Beauty and health
  • 🛠️ Professional services
  • 🏡 Home and construction
  • 👗 Fashion and accessories
  • 🚗 Workshops and services
  • 🐾 Pets
  • 🏞️ Tourism and attractions
  • 🎉 Events
  • 📍 Locations on the map

How can I find a business?

You can search businesses directly from the platform or use categories, filters and the map to find options based on what you’re looking for.

You can also view information such as address, hours, phone, WhatsApp, social media, services and location.

Can I see which businesses are open?

Yes. Rio360 is designed to show the business status, letting you know if it is open, closed or has a temporary closure recorded.

Can I find businesses that offer delivery?

Yes. Businesses that offer delivery can be identified within Rio360 through the corresponding information on their profile.

How can I get to a business?

Each business can have its location on the map and options to get directions. You can use tools like Google Maps to see the route and easily reach the venue.

What does it mean that a business is verified?

The Verified Business badge on Rio360 identifies merchants whose information has been reviewed within the platform.

This helps users identify profiles that have information managed and validated by Rio360.

Can I leave a review?

Yes. Rio360 aims to provide a space where users can share their experiences and opinions about the businesses registered on the platform.

Reviews help other users get to know establishments better and also allow merchants to receive feedback.

02

For businesses

Everything you need to join Rio360.

Why should I register my business on Rio360?

Because Rio360 aims to help businesses in Riosucio gain greater online visibility, make it easier for new customers to find them, and gather important information in one place such as location, hours, WhatsApp, social media, services and photos.

What benefits does my business get?

Your business can have a presence within the Rio360 ecosystem, appear in searches and categories, have a location on the map, display its hours and contact methods, receive user interaction, and be part of the various tools the platform will add.

How can I register my business on Rio360?

If you have a business in Riosucio and want to join Rio360, you can contact us and give us your details.

When the registration phase is open, we will contact you to explain the next steps.

What information can I show about my business?

A business profile can include information as:

  • Business name
  • Logo
  • Cover image
  • Photo gallery
  • Category
  • Address
  • Map location
  • Phone
  • WhatsApp
  • Email
  • Website
  • Social media
  • Hours
  • Special hours
  • Services and amenities
  • Price range
  • Delivery information
  • Business status
  • Verification
  • Featured information

Available information may vary depending on the profile and the subscribed features.

Can I update my business information?

Yes. Business information can be updated to keep data such as hours, phone numbers, social media, photos and other relevant information as up‑to‑date as possible.

Can my business appear on the map?

Yes. Registered businesses with a set location can appear on the Rio360 map, allowing users to find them by location and category.

Can I add my social media?

Yes. The profile can include links to various social media, such as Facebook, Instagram, TikTok, YouTube, X and LinkedIn, as well as a website and other contact methods.

Can I display my hours?

Yes. Rio360 allows registering hours per day, different shifts and special situations, such as holidays, temporary closures or schedule changes.

This provides more accurate information to users.

How can I get my business verified?

Verification is part of Rio360's onboarding and validation process for businesses. When registrations are open, we will explain the process and requirements to obtain the Verified Business badge.

03

Events and tourism

Discover activities, places and experiences in Riosucio.

Can I post an event on Rio360?

Yes. Rio360 is also designed to help event organizers give visibility to their activities in Riosucio.

The platform will have a calendar where users can discover various events in the municipality.

What type of events can appear?

Various activity types can be included, such as:

  • 🎉 Cultural events
  • 🎵 Music and entertainment
  • ⚽ Sports
  • 🐶 Pet activities
  • 🎭 Artistic activities
  • 🛍️ Fairs and markets
  • 📚 Educational activities
  • 🎊 Celebrations
  • 🌎 Tourist activities
  • And other events held in Riosucio.

Where can I see upcoming events?

Upcoming events can be viewed from the Rio360 calendar, where users can see information such as date, time, category, location and other relevant details.

Is Rio360 also for people visiting Riosucio?

Yes. One of Rio360's goals is to help visitors and tourists discover what to do, where to eat, which places to see, what events are happening and what services exist in Riosucio.

Can I find tourist spots?

Yes. Rio360 will have a section dedicated to tourist places and experiences, with information that helps visitors learn about different areas of the municipality.

Does Rio360 work on mobile?

Yes. The platform is designed to work from phones, tablets and computers, allowing you to browse businesses, events, maps and other content from any device.

04

Users and community

Ayúdanos a construir juntos el ecosistema de Riosucio.

¿Cómo puedo recomendar un negocio que todavía no aparece?

Si conoces un negocio de Riosucio que todavía no está en Rio360, puedes ponerte en contacto con nosotros y compartirnos su información para que podamos conocerlo y considerar su incorporación a la plataforma.

¿Puedo enviar fotografías de Riosucio?

Sí. Rio360 también busca construir una comunidad alrededor de Riosucio y mostrar la belleza del municipio.

Si tienes fotografías de lugares, paisajes, eventos o momentos especiales de Riosucio, podrás participar en futuras iniciativas de contenido de la plataforma.

¿Rio360 es una plataforma gratuita?

El acceso para los usuarios que quieran consultar la plataforma está pensado para ser gratuito.

Para los comercios, organizadores y otros participantes pueden existir diferentes modalidades y servicios, dependiendo de las características que Rio360 ofrezca en cada etapa.

¿Cómo puedo ponerme en contacto con Rio360?

Puedes comunicarte con nosotros a través de nuestros canales oficiales de contacto y redes sociales. Estaremos atentos a resolver tus preguntas y ayudarte a formar parte de Rio360.